Cancellation & Rescheduling Policy

A website request alone is not a booked shoot. You may change or withdraw an unconfirmed request without a cancellation charge by replying to the acknowledgement email or contacting FORMA31.

The existing B2B terms provide that a cancellation or rescheduling requested less than 24 hours before the agreed appointment may incur 50% of the agreed service price, after service discounts and excluding travel supplements. This condition applies only where it was communicated and accepted as part of that assignment; it is not imposed by submitting the website form.

The same accepted condition may apply to a client-caused no-show, an unavailable keyholder, refusal of access or an inaccessible property that prevents the agreed work. It is not an automatic charge generated by the website. Expressly agreed special conditions and mandatory law take precedence.

Contact FORMA31 as soon as plans change. A replacement date depends on availability. Weather-dependent work follows the Drone & Weather Policy. Genuine emergencies and circumstances affecting either party are discussed in good faith to find a workable adjustment; no uncommunicated penalty is introduced afterwards.